| Department: | Clinical |
| Location: | Frisco, TX |
Your Role:
The Company You’ll Join
OCD Anxiety Centers (OAC) has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.
What We Offer:
The Team You’ll Work With
The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.
We act with integrity and communicate honestly and openly
We are passionate about meeting the company’s needs and delivering for our clients
We are accountable for all our own actions
We work together as a team and are committed to excellence and innovation
We respect each other and celebrate our diversity
We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.
The Purpose of Your Role
The Program Director serves as the facility authority, ensuring safe, effective, and efficient implementation of direct care policies, procedures, and treatment protocols. This role is akin to a facility's CEO. The Director nurtures staff growth, oversees clinical integrity, manages referral relationships, and champions top-tier treatment and family care. They adhere strictly to company policies, procedures, and ethical practices.
Key Performance Indicators (KPIs):
Facility average symptom reduction of 65%
Facility average client satisfaction of 4.5
Facility Tour Audits: Maintain 90% or better
Facility Average Length of Stay (ALOS): Target minimum of 52 days
Unused Authorizations: <100 days per month in facility
Documentation Accuracy: Achieve 100% at month-close audit
Staff Satisfaction: Achieve a 4.0 or higher rating quarterly
Facility average of Early Discharges: Maintain <10%
Leadership and Management:
Collaborate on motivational strategies and treatment plans.
Conduct regular reviews of treatment plans to minimize unused approved days and early discharges.
Manage and negotiate peer-to-peer reviews with insurance companies.
Implement initiatives to enhance employee satisfaction and address concerns identified in surveys.
Generate and present regular reports on KPIs to evaluate progress.
Lead, train, and mentor staff, fostering a culture of teamwork, achievement, and respect.
Oversee clinical integrity, referral management, and facility budget.
Ensure staff training and achievement of standardized KPIs.
Create a minimum of 3 SMART goals each quarter for facility improvement.
Operational Oversight:
Execute facility projects per directives, goals, and budget, measuring KPIs for efficiency, revenue, and employee satisfaction.
Develop and implement strategic plans to optimize client utilization of insurance days and achieve financial goals.
Collaborate closely with the Utilization Management (UM) Director to align program strategies with utilization goals.
Streamline insurance authorization processes, emphasizing thorough documentation for client use of days.
Facilitate peer-to-peer discussions with insurance providers, ensuring clear communication and comprehensive documentation.
Utilize data analytics to track authorization trends, client use of days, and financial outcomes.
Provide ongoing training for staff on insurance authorization processes, documentation requirements, and effective communication in peer-to-peer interactions.
Facility Management:
Oversee facility management to ensure compliance, policy implementation, and client record documentation.
Manage program budgets, ensuring financial goals are met.
Provide clinical supervision and oversight for Behavioral Health Techs.
Work with the finance department to create an annual budget with improved margins.
Training and Development:
Complete Train the Trainer responsibilities, mastering group therapy and crisis management techniques.
Ensure a safe, clean, and therapeutic environment.
Cultivate a culture of leadership within the clinical team.
Identify and nurture leadership potential within the team, providing targeted mentorship and opportunities for skill development.
Advocate for the advancement of team members, supporting promotions and recognizing achievements.
Implement training programs to enhance leadership skills among team members.
Strategic Planning and Implementation:
Contribute to quarterly and fiscal goals, overseeing facility functions and corporate initiatives.
Lead the development and enhancement of innovative processes and protocols to elevate client outcomes and operational efficiency.
Identify and implement creative solutions for process improvement while ensuring alignment with program goals and standards.
Collaborate with cross-functional teams to introduce and institutionalize innovative initiatives, adhering to program-specific protocols.
Evaluate the effectiveness of implemented innovations, making data-driven adjustments for continuous improvement.
Perform other duties as assigned.
Qualifications:
Master's degree in related fields and current state licensure.
5+ years of experience in mental health management.
Commitment to continuous personal and team development.
Clinical expertise and a strong knowledge base in therapy modalities.
Demonstrated leadership, integrity, and proficiency in computer applications.
Exceptional organizational, communication, and problem-solving skills.
Preferred Qualifications:
Experience in OCD and anxiety treatment.
Proficiency in Cognitive Behavioral Therapy and Dialectical Behavior Therapy.
Disclaimer
OAC has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OAC reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.
Equal Employment Opportunity Commission (EEOC) statement
OAC is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.
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