The Purpose of Your Role

As an IT Administrator, you will play a crucial role in supporting, troubleshooting, configuring, and maintaining IT systems, software, platforms, and users across the entire company. This position requires expertise in Google Workspace and Office 365 administration, Windows Active Directory, network administration, and a commitment to ensuring security and HIPAA compliance.

The Company You’ll Join

OCD and Anxiety Centers (OAC) is the nation’s largest provider of IOP services for individuals dealing with OCD, Anxiety and Trauma. As the leading provider our clinical outcomes are second to none. You will join a winning team that is committed to evidence-based treatment and long-term results. We are passionate about bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, stay up to date with scientific research, and regularly attend international training to keep us at our very best.

Our Investment in You

• A competitive base salary starting at $65,000

• 401k match

• Core benefits: medical/dental/vision, with the company contribution to medical benefits for employee

• Company-paid employee life insurance

• Voluntary benefits

• Paid time off includes 15 days (120 hours) of “Paid Time Off,” 5 days (40 hours) of “Sick Time,” and 9 days (72 hours) “Company holiday” pay

• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

The Team You’ll Work With

The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at The OCD & Anxiety Treatment Center and are measured against the highest possible standards of ethical business conduct.

• We act with integrity and communicate honestly and openly

• We are passionate about meeting the company’s needs and delivering for our clients

• We are accountable for all our actions

• We work together as a team and are committed to excellence and innovation

• We respect each other and celebrate our diversity

We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt to a fast-moving working culture, and who are committed to providing excellent client service are encouraged to apply.

Core Competencies

• Direct End-user support

• Vendor coordination and communication to ensure issues are handled in a timely manner

• Communication at all levels (C-Suite to inexperienced End-user)

Core Responsibilities

• Administer Google Workspace and Office 365, ensuring seamless collaboration and communication.

• Manage Windows Active Directory for user accounts, permissions, and security.

• Oversee network administration to maintain optimal performance and connectivity.

• Provide end-user support through the company helpdesk, addressing IT-related issues promptly.

• Uphold security standards and ensure compliance with HIPAA regulations.

• Support and administer various software and cloud-based platforms.

• Coordinating troubleshooting/repair efforts with ISPs and remote users

• Ordering supplies and technical equipment to support remote sites

• Shipping IT equipment to new users coordinating the return of equipment.

• Inventory management of IT assets

• Mentor to helpdesk staff who may be stuck with an issue

• Managing SAAS platforms, their functionality, and user access

• Adheres to all company policies and procedures

• Other duties as assigned

The Skills and Expertise You Have

• Exceptional documentation skills for clear and concise record-keeping.

• Strong problem-solving and troubleshooting capabilities.

• Willingness to research, implement, and support new platforms and technologies.

• Personable approach to user support and interactions.

• Proficient knowledge of computers, including Microsoft Word, Excel, and other computer software

• Accurate and efficient electronic data entry

• Must be punctual and maintain excellent attendance

• Organized, detail-oriented, takes the initiative, and completes job responsibilities independently

• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills

• Thrives in a changing work environment, including inside, outside, and loud noise level

Preferred Qualifications

• 3-5 years of experience as an IT Administrator.

• 3-5 years of hands-on experience with Google Workspace

• 3-5 years of hands-on experience with Windows Active Directory administration

• 3-5 years of hands-on experience with Microsoft Office 365

Working Conditions

• Onsite position (Orem Utah)

• Some travel required to multiple Utah offices.

• Ability to lift 50 pounds.

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational, and recreational programs.