| Department: | Marketing |
| Location: | Orem, UT |
The Purpose of Your Role
The Virtual Inside Sales Specialist is responsible for driving admissions growth in markets served exclusively by our virtual program. This role conducts high-volume outreach to providers, community partners, and potential referrers to generate qualified leads and convert interest into scheduled assessments. Through consistent follow-up, relationship building, and clear communication of our clinical offerings, the Virtual Inside Sales Specialist expands awareness of OCD Anxiety Centers and ensures virtual programs meet or exceed census goals.
Success Indicators/KPIs
150 outgoing phone calls to referral sources a week.
100 outbound emails to referral sources a week.
15 virtual meetings with referral sources a week.
Contact 2 win-back accounts a month.
Establish contact with 15 new accounts a month.
Core Competencies
Interpersonal Communication - The ability to communicate effectively with clients, team members, and company leadership and adapt communication to a multidisciplinary team environment.
Prospecting - Identifying and connecting with potential referral sources and partners to expand the organization's reach.
Relationship Building - Establishing and nurturing long-term relationships with healthcare providers and key decision-makers to drive referrals.
Data Management - Accurately tracking and reporting outreach activities, referral contacts, and follow-ups using CRM systems like Salesforce.
Objection Handling - Addressing concerns and resolving barriers to referrals through clear communication and problem-solving skills.
Tech Proficiency - Comfortable using CRM systems, virtual communication tools, and structured workflows.
Core Responsibilities
Prospecting and Educating Referral Sources
Identify and establish connections with new referrers.
Educate referrers about our services, patient suitability, industry-leading outcomes, and the referral process.
Address and resolve any objections or concerns referrers may have.
Engagement and Relationship Management
Conduct virtual meetings with primary care providers, pediatricians, internists, OB/GYNs, psychiatrists, therapists, and other key referral sources.
Facilitate one-on-one follow-ups with referral offices to express gratitude and strengthen relationships.
Manage and nurture relationships through consistent, timely communication with referral sources.
Outreach and Admissions
Achieve admissions goals by fostering strong relationships with healthcare providers and driving patient referrals.
Follow up on referrals to ensure the process is smooth and to support providers’ workflows.
Data Management
Submit accurate and timely monthly expense reports.
Maintain up-to-date records of all referral contacts and activities in Salesforce, emphasizing key information like email addresses for marketing purposes.
Partnership Development
Prospect and engage with potential partners, such as hospitals, inpatient facilities, and behavioral health providers.
Meet with key decision-makers to establish partnerships, understand their needs, and address barriers to treatment.
Territory and Activity Management
Focus on managing high-yield referral sources within your territory.
Set daily, weekly, and monthly goals for outreach activities and admissions, with clear action plans.
The Skills and Expertise You Have
Proven ability to manage and cultivate relationships effectively.
Demonstrates exceptional sales skills and techniques.
High comfort level with virtual communication tools (Zoom, Teams, phone systems, video messaging).
Proficient in Microsoft Word, Excel, and other relevant software applications.
Capable of accurate and efficient electronic data entry.
Consistently punctual with an excellent attendance record.
Highly organized, detail-oriented, proactive, and capable of working independently to complete responsibilities.
Strong multitasking and problem-solving abilities, with excellent interpersonal, written, and verbal communication skills.
Collaborative and team-oriented approach to work.
Preferred Qualifications
Minimum of 1 year in a virtual sales or outreach role.
Active book of business (required).
Disclaimer
OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.
Equal Employment Opportunity Commission (EEOC) statement
OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational, and recreational programs.