| Department: | Admissions |
| Location: | Orem, UT |
Your Role:
Job Title: Clinical Admissions Specialist
Classification: EXEMPT
Reports To: Clinical Admissions Supervisor
The Purpose of Your Role
The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs. This role will work onsite and work 5 days per week 8:00 am to 5:00 pm
Success Indicators/KPIs
The department conversion rate is 50% or higher
Early discharges are less than 5%
Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.
Core Competencies
Ability to convert appropriate clients into treatment by effectively articulating the programs benefits and outcomes
Ability to work with various team members and clinical leadership in a cooperative manner
Ability to advocate for clients enrolling in treatment
Completing necessary assessment paperwork, charting and client information to be used by the program and the UR department
Ability to effectively supervise and lead a team of clinicians who will perform the same or similar functions
Demonstrate knowledge of all aspects of the program with special emphasis on Exposure Response Therapy and how it is used in our programs
Ability to both understand and articulate the OCD and Anxiety outcome measures and study
Demonstrate knowledge of the admission criteria
Core Responsibilities
Provides up-to-date availability for the scheduling of virtual assessments and coordination of admissions
Facilitates virtual assessments to assess appropriateness for level of care placement
Documents level of care recommendation, risk level assignment, and provisional diagnoses
Provides thorough rationale for denials of admissions, citing exclusionary criteria when appropriated
Conducts face-to-face risk assessments as required upon admission and as needed, including the development of an initial safety plan
Consult with the Program Director on all potential denials of admission and consult with other Program
Directors on approvals/denials
Provides parents with rationale denial of admission and referral recommendations, as needed
Supports programming and client treatment, based on availability, which may include individual or group therapy sessions, client activities, or crisis management
Engages client/family early in the referral and admissions process and has the clinical acumen to meet client/family where they are at, create an authentic relationship, address emotions such as fear/anxiety, and work through resistance towards engagement
Adheres to all company policies and procedures
Other duties as assigned
The Skills and Expertise You Have
Masters level intern or higher in social work, clinical mental health counseling, marriage and family therapy, Pd.D, Psy.D.
Sales-minded with an ability to work with a sense of urgency
Proficient knowledge of computers, including Microsoft Word, Excel, and other computer software
Accurate and efficient electronic data entry
Must be punctual and maintain excellent attendance
Organized, detail-oriented, takes the initiative, and completes job responsibilities independently
Multitask, problem-solving, interpersonal skills, and strong written and verbal communication skills
Thrives in a changing work environment, including inside, outside, and loud noise level
Disclaimer
OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.
Equal Employment Opportunity Commission (EEOC) statement
OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational, and recreational programs.