| Department: | Marketing |
| Location: | South Jordan, UT |
Job Title: Client Care Coordinator
Classification: Exempt
Reports To: Director of Outreach
Salary: $60,000 - $70,000
Join Our Team at the OCD Anxiety Centers!
At the OCD Anxiety Centers, we are passionate about making a difference in the lives of those struggling with anxiety disorders. Through evidence-based practices and continuous learning, we strive to provide the highest quality care to our clients and their families. If you're seeking a rewarding career where you can grow both personally and professionally, we invite you to be a part of our team.
Our Investment in You
Competitive base salary
Opportunity to earn quarterly bonuses
401(k) with company match
Comprehensive Medical, Dental, and Vision - coverage starts day one
Health Savings Account (HSA) with company contribution
Tuition reimbursement to support continued education
Company-paid employee life insurance
Voluntary supplemental benefits
Paid time off including:
15 days (120 hours) PTO
5 days (40 hours) sick time
9 company holidays (72 hours)
Paid specialized training and ongoing professional development to strengthen your skills, expand your experience, and support career growth
The Purpose of Your Role
The primary goal of the field rep is to drive referrals from healthcare providers, inpatient mental health facilities, and therapists. Success will primarily be measured by the number of new patients resulting from your efforts. Activities that result in success include: prospecting new referral sources, educating referrers on what we do, how we have the best results in the industry, what type of patient is a good fit, how to refer, and overcoming objections.
These conversations typically happen when the field rep brings lunch in for the office of primary care, pediatric, internal medicine, OBGYN, psychiatrist, therapist, or other referral sources. These conversations also happen through one-on-one interactions while visiting a referring office to thank them/follow up on a past conversation, group presentations, clinic tours, attending and exhibiting at conferences, and hosting company-sponsored functions. An effective field rep will learn about the various diagnoses we treat and effectively communicate how we do so to achieve unparalleled results. The field rep will set activity and new patient admission goals and create plans to achieve those goals. Weekly reporting and accountability is essential as is maintaining all referral contacts and activity up to date in our CRM/Salesforce. World-class outreach relationships are built on honesty, trustworthiness, and integrity.
Success Indicators/KPIs
100% of preferred provider network current.
100% of clients having a ROI and discharge plan
Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.
Core Competencies
Capability to work across various departments.
Work with referents in an effort to increase referrals and communication.
Core Responsibilities
Drive referrals from healthcare providers, inpatient mental health facilities, therapists, and other referral sources
Holds daily luncheons with healthcare providers and other referral sources
Manages referral source relationships, ensures continuous and effective communication with contacts, and responds to all inquiries, requests, and referrals in a timely manner
Prospects potential partnerships with organizations such as hospitals, inpatient treatment, primary care providers, psychiatrists, and behavioral health providers
Identifies decision makers in healthcare offices, reaches out to establish key relationships
Conducts face-to-face meetings with key decision-makers to uncover needs, address barriers to treatment, and create community partnerships
Ensures that their time is spent managing their territory and referral sources that produce the most results
Develops weekly and monthly activity goals including admissions goals and creates achievable plans to reach goals
Maintains and exceeds the target number of face-to-face interactions, contacts, and admits for the assigned market
Identifies appropriate events and opportunities to educate the community about TOATC programs and provides education/technical/administrative support for planning and execution
Learns and practices de-escalation techniques (may occasionally be exposed to high-stress environments)
Creates and maintains excellent record keeping of referral sources activity and outreach efforts in our CRM
Support and train team members
Adheres to all company policies and procedures
Other duties as assignedb
The Skills and Expertise You Have
1+ years experience in sales or outreach position
Active book of business (Required)
Local travel for community outreach (drives a personal vehicle for work purposes)
Relationship management
Excellent sales skills
Proficient knowledge of Microsoft Word, Excel, and other computer software
Accurate and efficient electronic data entry
Must be punctual and maintain excellent attendance
Organized, detail-oriented, takes initiative, and completes job responsibilities independently
Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
Thrives in a changing work environment including inside, outside
Team oriented
Preferred Qualifications
2+ years of experience in outside sales / referral generation efforts
Experience in the mental health field
History of achieving goals in the area of referral generation efforts in behavioral health
Proven ability to teach, train and effectively communicate programs features and benefits as well as how we treat various diagnoses effectively
History of creating strong relationships of trust with referents
Proficient in CRM and EMR software
Salesforce experience
Additional 3-5 years of experience in behavioral health, sales, or outreach
Bachelor's degree or higher in Social Work, Clinical Mental Health, Counseling, Marriage and Family Therapy, or related field
Disclaimer
OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.
Equal Employment Opportunity Commission (EEOC) statement
OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational, and recreational programs.